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Ken

Ken

I had my manual transmission rebuilt on my 2007 Mazda 3 in September of 2015. Almost a year later and 200 miles less than the 12,000 mile warranty was up I started having problems in 5th gear. I was very disappointed in this after having to pay 2600.00 dollars to have it rebuilt. I was thinking that this small transmission shop would figure some way to not honor their warranty. I was wrong to assume this. After bringing my car to Bob and he took it for a drive he confirmed that 5th gear was bad. He told me to leave the car even though their wasn’t a bay open.He started to work on it that day. He kept me informed of the work being performed. He called me after having the car for 6 days because of waiting for parts and told me the car was finished. Driving there to get my car I was thinking that when I get there I was going to be charged for the work. When I arrived Bob told me everything was good, showed me the parts he replaced and gave me my keys.There was no charge. I told him I had doubts about the whole situation being covered under warranty. Transmission King stood behind their warranty without a hassle which is very hard to find these days. I want to thank Bob for an amazing customer experience and to Transmission King for being an honest repair shop.I would highly recommend this shop for transmission repairs.

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